Refund policy
Returns & Refunds
At Curated Beauty London, we want you to feel completely confident in your purchase. If something isn’t quite perfect, we’ll do our best to make it right.
Changed your mind?
You have 14 days from the day your order arrives to let us know you’d like to return something. Just email us at care@curatedbeauty.london with your order number. To keep things safe (and hygienic), we can only accept returns on unopened, unused products in their original packaging. Once a product has been opened - especially skincare, haircare, or supplements, we’re unable to take it back unless it’s faulty.
A note on retinoids and reactive skin
Skin adjusting to a new active can look worse before it looks better as that's a known part of how retinoids work, not a sign anything's wrong. Patch test before you start, introduce one new product at a time, and if you're at all unsure how your skin is responding, email us at care@curatedbeauty.london before you assume it's not for you. We're always happy to talk it through.
Faulty or damaged?
We're so sorry! If your order isn't as expected, please get in touch within 14 days. We'll arrange a replacement or refund straight away.
Still unsure? Drop us a line at care@curatedbeauty.london. We're always happy to help.
The small (but important) details
If you wish to return items to us, please send to:
Curated Beauty London
c/o Cromwell House
Elland Road
Brighouse
West Yorkshire
HD6 2RG
- Return postage costs are your responsibility unless the item is faulty.
- Please ensure you include a note inside your return with your full contact details and order number.
- Please use tracked post to avoid any lost parcels and kindly obtain your proof of postage receipt for your records.
- Refunds are processed within 14 days of us receiving your returned item.
